Digital Transformation is Complex and can be Expensive
Many organizations embark on eSignature journeys to deliver contracts to customers in an electronic form to obtain their consent to accept a product or service. Core systems are seldom able to simply send and receive electronic contracts via API without significant development and enhancement. The new visibility of the process provided by DEP opens up opportunities to better manage the end to end conversion process and drive revenues. These digital transformation changes often involve significant system enhancements, creation of call centers and creation of new job roles.
Being involved in complex Enterprise digital transformation projects we often see 80%+ of the cost and effort is the company process changes, system integrations and bespoke solutions that need to be built to realign core systems to optimize and drive eSignature solutions to achieve envisaged business benefits. This high cost of deployment is often not seen or factored into project costs meaning many projects are unable to meet cost/benefit metrics, delivery timeframes and keep pace with the rapid changes in consumer technologies
The Nuvola DEP solution is designed to remove the risk, time and cost associated with these bespoke customizations, providing a reusable framework to simplify the initial delivery and ongoing journey.
Enrich the User Experience and your Brand
eSignature platforms are designed to provide strict compliance environments for signing documents and often have limited white label capabilities. In the modern competitive world Nuvola understands the importance of representing your brand while meeting the high expectations of your customers. We deliver a full white-labelled fully responsive rich end user experience at a granular level on a Business Process specific basis across one or more of your brands and products to ensure that your customers see only your URL domain, your SSL Certificates, Logos and even Favicons in the browser tabs or on email communications. This is very critical for organizations in regulated industries like banking where third party URLs introduce customer mistrust and key terms in emails like "loan" often trigger spam filters that impact email delivery.
Our WAFR platform extends the branding and notification to support multiple business processes per Account with highly flexible content control and branding by process. This is critical where organizations may have multiple brands, products and services and require granularity around content to satisfy any marketing, legal and brand requirements, plus be able to delivery highly sophisticated trusted role-based communications.
Additionally the WAFR tailors and personalizes
Many organizations embark on eSignature journeys to deliver contracts to customers in an electronic form to obtain their consent to accept a product or service. Core systems are seldom able to simply send and receive electronic contracts via API without significant development and enhancement. The new visibility of the process provided by DEP opens up opportunities to better manage the end to end conversion process and drive revenues. These digital transformation changes often involve significant system enhancements, creation of call centers and creation of new job roles.
Being involved in complex Enterprise digital transformation projects we often see 80%+ of the cost and effort is the company process changes, system integrations and bespoke solutions that need to be built to realign core systems to optimize and drive eSignature solutions to achieve envisaged business benefits. This high cost of deployment is often not seen or factored into project costs meaning many projects are unable to meet cost/benefit metrics, delivery timeframes and keep pace with the rapid changes in consumer technologies
The Nuvola DEP solution is designed to remove the risk, time and cost associated with these bespoke customizations, providing a reusable framework to simplify the initial delivery and ongoing journey.
Enrich the User Experience and your Brand
eSignature platforms are designed to provide strict compliance environments for signing documents and often have limited white label capabilities. In the modern competitive world Nuvola understands the importance of representing your brand while meeting the high expectations of your customers. We deliver a full white-labelled fully responsive rich end user experience at a granular level on a Business Process specific basis across one or more of your brands and products to ensure that your customers see only your URL domain, your SSL Certificates, Logos and even Favicons in the browser tabs or on email communications. This is very critical for organizations in regulated industries like banking where third party URLs introduce customer mistrust and key terms in emails like "loan" often trigger spam filters that impact email delivery.
Our WAFR platform extends the branding and notification to support multiple business processes per Account with highly flexible content control and branding by process. This is critical where organizations may have multiple brands, products and services and require granularity around content to satisfy any marketing, legal and brand requirements, plus be able to delivery highly sophisticated trusted role-based communications.
Additionally the WAFR tailors and personalizes
- Advanced notification and communications (both Emails and SMS)
- Advanced personalization of the Web signing experience on a per package basis provides you full control of your customer experience.
eSignatures - Sign Electronically - Anywhere, Anytime, on Any Device.
Organizations have a requirement to obtain the intent of a customer to enter into a legally binding contract for products and services. Nuvola has a strong focus on the Enterprise market and leverages market leading electronic signature providers to achieve solutions with the highest levels of capability scaled to meet small, medium, enterprise and Government organizations. All of these solutions are unique in being able to be deployed as Public Cloud, Private Cloud or On-Premises, this can provide the flexibility to start with small use cases in Public Cloud and grow to the granular requirements provided by a dedicated private instance. As a Private instance the deployment can meet the most stringent data security, compliance and data residency requirements, reducing the risks associated with deeper integration providing maximum control of your brand and customer.
Organizations have a requirement to obtain the intent of a customer to enter into a legally binding contract for products and services. Nuvola has a strong focus on the Enterprise market and leverages market leading electronic signature providers to achieve solutions with the highest levels of capability scaled to meet small, medium, enterprise and Government organizations. All of these solutions are unique in being able to be deployed as Public Cloud, Private Cloud or On-Premises, this can provide the flexibility to start with small use cases in Public Cloud and grow to the granular requirements provided by a dedicated private instance. As a Private instance the deployment can meet the most stringent data security, compliance and data residency requirements, reducing the risks associated with deeper integration providing maximum control of your brand and customer.
Designed around your Business Processes
Electronic Signing of documents is necessary but not sufficient to drive real business value. e-Signatures must fit within your business framework and requirements, they are not a goal in and of themselves. Because of this the WAFR solution is developed to be business process centric, where the tools and capabilities are tailored to meet your specific process requirements. This is a critical differentiator the WAFR provides to help organizations accelerate and simplify the introduction of rich user experience incorporating e-Signatures.
The WAFR solution adds an Enterprise grade Business Process Management (BPM) workflow layer to document and signer workflows. This Enterprise capable BPM engine changes the core focus from document signing to an end-to-end business process centric workflow based solution with complex interactions between staff, third party providers and customers.
The workflow tools and capabilities are tailored to meet your specific process requirements be they simple or very complex. This includes a wide range of elements that can be built into these complex Business Process Workflows (BPWs) covering elements such as brand, package and document assembly including logic to determine documents to be included, customer notifications, process steps and options, and integration to external systems and processes.
Electronic Signing of documents is necessary but not sufficient to drive real business value. e-Signatures must fit within your business framework and requirements, they are not a goal in and of themselves. Because of this the WAFR solution is developed to be business process centric, where the tools and capabilities are tailored to meet your specific process requirements. This is a critical differentiator the WAFR provides to help organizations accelerate and simplify the introduction of rich user experience incorporating e-Signatures.
The WAFR solution adds an Enterprise grade Business Process Management (BPM) workflow layer to document and signer workflows. This Enterprise capable BPM engine changes the core focus from document signing to an end-to-end business process centric workflow based solution with complex interactions between staff, third party providers and customers.
The workflow tools and capabilities are tailored to meet your specific process requirements be they simple or very complex. This includes a wide range of elements that can be built into these complex Business Process Workflows (BPWs) covering elements such as brand, package and document assembly including logic to determine documents to be included, customer notifications, process steps and options, and integration to external systems and processes.
Communications and Notifications
Effective, clear, and concise communications that meet the high expectations of customers representing your brand, product or service is critical when interacting with customers. It is crucial to be able to target communications to your audience with a wide variety of tailored notifications options based on a myriad of complex factors and Per-Process or Per-Person options. This includes Product, Brand, Service, Marketing, Legal and Operational considerations.
Our MaiFlow feature provides significantly greater control, flexibility, granularity and personalization needed to deliver the best communications and notification strategy.
Our key features include:
Effective, clear, and concise communications that meet the high expectations of customers representing your brand, product or service is critical when interacting with customers. It is crucial to be able to target communications to your audience with a wide variety of tailored notifications options based on a myriad of complex factors and Per-Process or Per-Person options. This includes Product, Brand, Service, Marketing, Legal and Operational considerations.
Our MaiFlow feature provides significantly greater control, flexibility, granularity and personalization needed to deliver the best communications and notification strategy.
Our key features include:
- Advanced logic-driven templates (tailoring by brand, signer role, product/service, message status and more)
- Workflow and Event triggered notifications
- Linking Email and SMS communications seamlessly to extend options for notification and communication
- Message delivery (Sent or Failed) and Message Read tracking with integration with reporting and package management operations
- Integration into your Email domains with all reputation related aspects addressed to maximize delivery success
Operational Visibility and Control
Having hundreds or thousands of packages in various stages of your business process regardless of if they are created manually or automated can be a management nightmare. WAFR adds an advanced Package Operations and management capability that provides you information at your fingertips whether your staff work independently or in a collaborative team. We provide detailed package activity tracking via our Sender Workspace that brings all relevant information into one place to provide a 'single pane of glass' perspective.
Here you can see package status with advanced searching, sorting and filtering, and rich drill down to see all events and take actions related to a specific package. For teams we have enhanced Delegate functionality that enables colleagues to view each others packages, and most important take necessary actions such as change a Signers details (Email, Phone, Name), Resend Invitation emails, and much more.
To provide operational control the Sender Workspace has role based access providing staff with visibility of only the business processes and packages they can initiate or manage. Managers can also access the comprehensive reporting and KPI system for real time operational performance.
Having hundreds or thousands of packages in various stages of your business process regardless of if they are created manually or automated can be a management nightmare. WAFR adds an advanced Package Operations and management capability that provides you information at your fingertips whether your staff work independently or in a collaborative team. We provide detailed package activity tracking via our Sender Workspace that brings all relevant information into one place to provide a 'single pane of glass' perspective.
Here you can see package status with advanced searching, sorting and filtering, and rich drill down to see all events and take actions related to a specific package. For teams we have enhanced Delegate functionality that enables colleagues to view each others packages, and most important take necessary actions such as change a Signers details (Email, Phone, Name), Resend Invitation emails, and much more.
To provide operational control the Sender Workspace has role based access providing staff with visibility of only the business processes and packages they can initiate or manage. Managers can also access the comprehensive reporting and KPI system for real time operational performance.
Agile Analytics and Reporting
Understanding the overall activity and performance of the e-Transaction solution is critical to ongoing success of your business processes. Nuvola extends capture and reporting to cover a greater perspective and richer sources of information.
The WAFR has a powerful reporting capability that enables the capture and correlation of a large amount and variety of data which can be sliced and diced as required to generate the data, charts and visualizations, reports and key metrics that drive your business. The WAFR is designed to receive and incorporate data from not just the eSignature environment but also related systems and processes - such as other upstream and downstream systems, processes and 3rd parties. By extending the range of inputs we can provide detailed end-to-end process based perspectives with reporting and analysis not possible with isolated systems.
Our Reporting delivers:
Understanding the overall activity and performance of the e-Transaction solution is critical to ongoing success of your business processes. Nuvola extends capture and reporting to cover a greater perspective and richer sources of information.
The WAFR has a powerful reporting capability that enables the capture and correlation of a large amount and variety of data which can be sliced and diced as required to generate the data, charts and visualizations, reports and key metrics that drive your business. The WAFR is designed to receive and incorporate data from not just the eSignature environment but also related systems and processes - such as other upstream and downstream systems, processes and 3rd parties. By extending the range of inputs we can provide detailed end-to-end process based perspectives with reporting and analysis not possible with isolated systems.
Our Reporting delivers:
- Metrics and Charts with advanced filtering, drill-down and visualizations
- Business related KPIs and SLAs derived from your data
- Operational insights to allow enhanced customer communications and process management
Enhanced Policy, Enforcement and Security
Nuvola has added a range of features and capabilities to enhance our customers ability to meet policy, security and privacy requirements. This also enables increased data protection, and signer activity or control to enhance evidence captured and strengthen legal assurance.
The WAFR extends a number of key features in policy and compliance to enhance the control over signing documents, with some highlights outlined below:
Nuvola has added a range of features and capabilities to enhance our customers ability to meet policy, security and privacy requirements. This also enables increased data protection, and signer activity or control to enhance evidence captured and strengthen legal assurance.
The WAFR extends a number of key features in policy and compliance to enhance the control over signing documents, with some highlights outlined below:
- Signer Validation via transaction grade One-Time-Passcode (OTP) so each signer receives an instant SMS each and every time they access to eSign their documents. This is by a major Australian bank to secure external and New-to-Bank customers.
- Extended Policy and Enforcement options (Geo-location, Device and more)
- Enhanced Signer profiling
- Encryption and Tokenization of Signer data inputs, such as Tokenisation of Credit Card PAN for Direct Debit authority or Insurance Policy recurring payments.
Flexible Integration
Manual creation of document packages may be suitable for some businesses or business processes however there are limits to scalability simply based on the number of staff that can physically upload documents one by one. Integration directly into your core systems removes this resource bottleneck and allows you to increase throughput and efficiencies with flow-on cost benefits.
Even with integration you are often only provided an API option which may or may not be suitable. Document Packages created via our integration engine can be managed though integration functions, plus your staff can optionally utilise the Sender Workspace to provide any required intervention, or ad-hoc operations - such as unlocking a signer that has failed to log in or resending a Notification.
The WAFR has been built as a veritable Swiss-Army-Knife when it comes to workflow integration, orchestration and data exchange. There is a powerful Business Process Management (BPM) layer within the WAFR Server, allowing us to model and manage complex workflows and integrations. This enables the WAFR to fit within any level of complexity of business process, and plays nicely with other BPMs and business processes within any size organization.
In addition the WAFR has the following integrations:
Manual creation of document packages may be suitable for some businesses or business processes however there are limits to scalability simply based on the number of staff that can physically upload documents one by one. Integration directly into your core systems removes this resource bottleneck and allows you to increase throughput and efficiencies with flow-on cost benefits.
Even with integration you are often only provided an API option which may or may not be suitable. Document Packages created via our integration engine can be managed though integration functions, plus your staff can optionally utilise the Sender Workspace to provide any required intervention, or ad-hoc operations - such as unlocking a signer that has failed to log in or resending a Notification.
The WAFR has been built as a veritable Swiss-Army-Knife when it comes to workflow integration, orchestration and data exchange. There is a powerful Business Process Management (BPM) layer within the WAFR Server, allowing us to model and manage complex workflows and integrations. This enables the WAFR to fit within any level of complexity of business process, and plays nicely with other BPMs and business processes within any size organization.
In addition the WAFR has the following integrations:
- REST API for real time integration and package creation and management
- Batch processing with sophisticated Translation Engine capabilities to help us adapt to your data, not the other way around
- Package assembly with self-service master document management
- Connectors to enable WAFR processes to integrate with 3rd party systems and API's (e.g. push completed documents to a Content repository or records management solution).
